Terms & Conditions

The following terms and conditions apply to all website development / design service quotes provided by Echo Romeo to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any quote agreement, purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Echo Romeo are defined in the project quotation that the Client receives via e-mail or in printed form. Quotations are valid for a period of thirty (30) days unless stated otherwise on the quotation. Echo Romeo reserves the right to alter or decline to provide a quotation after expiry of the thirty (30) days.

Echo Romeo reserve the right to charge a percentage of the total quotation in advance as a non-refundable deposit. Echo Romeo reserves the right to agree a payment installment plan with the Client, subject to terms and conditions which would be set out separately.

Payment for services is due by electronic payment or bank transfer. Bank details will be made available on invoices. Echo Romeo does not typically accept payment by cheque and reserves the right to refuse this payment method or levy an addition charge on payment by cheque no greater than GBP 3.00

3. Client Review

Echo Romeo will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Echo Romeo otherwise within ten (10) days of the date the materials are made available to the Client unless agreed otherwise in writing.

4. Turnaround Time and Content Control

Echo Romeo will install and publicly post or supply the Client’s website by the date specified in the project proposal, or within the time frame agreed between the Client and Echo Romeo. Changes to this date or time frame must be agreed in writing by the Client and Echo Romeo.

In return, the Client agrees to delegate a single individual as a primary contact to aid Echo Romeo with progressing the commission in a satisfactory and expedient manner.

During the project, Echo Romeo will require the Client to provide website content; text, images, movies, sound files and associated materials.

5. Failure to provide required website content:

Echo Romeo is a small business, and to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance, unless otherwise agreed in writing. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of your quotation total. If your project involves Search Engine Optimisation we need the draft text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do so within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Using our content management system you are able to keep your content up to date your self.

6. Payment

Invoices will be provided by Echo Romeo upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due within fourteen (14) days unless otherwise stated on the invoice. Accounts that remain unpaid thirty (30) days after the date of the invoice may be subject to Statutory Interest, currently 8.75% (8% plus the Bank Of England base rate for business to business transactions).

7. Additional Expenses

Client agrees to reimburse Echo Romeo for any additional expenses necessary for the completion of the work, as agreed in writing. Examples would be purchase of special fonts, stock photography etc.

8. Web Browsers

Echo Romeo makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.) in their most recent releases. The Client agrees that Echo Romeo cannot guarantee correct functionality with all browser software across different operating systems.

Echo Romeo cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Echo Romeo reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

10. Indemnity

All Echo Romeo services may be used for lawful purposes only. You agree to indemnify and hold Echo Romeo harmless from any claims resulting from your use of our service that damages you or any other party.

11. Design Credit

A link to Echo Romeo will appear at the bottom of the Client’s website. Requests for the removal of this design credit may be made in writing and will incur and additional cost. The Client also agrees that the website developed for the Client may be presented in Echo Romeo’s portfolio.

12. Access Requirements

If the Client’s website is to be installed on a third-party server, Echo Romeo must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

13. Post-Placement Alterations

Echo Romeo cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

14. Domain Names

Echo Romeo may purchase domain names on behalf of the Client. The management of these domain names can either be run by Echo Romeo, in which instance invoices will automatically be generated when the domain name is due for renewal, or they can be managed solely by the Client.

15. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s written acceptance of a quotation constitutes agreement to and acceptance of these Terms and Conditions.

A full contract for website design, hosting and additional services may also be used in conjunction with, or in place of, these terms and conditions.

16. Governing Law

This Agreement shall be governed by English Law.

17. Liability

Echo Romeo hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Echo Romeo to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

18. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.

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